Refund policy

Paid plans are sold through Polar as merchant of record. Polar processes payments, issues invoices, and handles many billing inquiries. This policy explains how refunds and cancellations work for Gondag Trainer subscriptions.

• Student and Family plans renew automatically each billing period unless you cancel.
• Prices shown at checkout include applicable taxes where Polar collects them.
• Annual plans are billed once per year; monthly plans are billed each month.

Because Polar is the merchant of record, refund eligibility follows Polar's buyer policies and the laws that apply in your country. In general:

• If you believe you were charged in error or cannot access a paid plan after a successful payment, contact us through Help within 14 days of the charge.
• We do not offer refunds for partial billing periods after cancellation — you keep access until the end of the period you already paid for.
• Approved refunds are processed by Polar back to your original payment method. Timing depends on your bank or card issuer.

You can cancel anytime from Manage billing in the app (Family dashboard or account settings). Cancellation stops future renewals; your plan stays active until the current billing period ends.

See also our Terms of service for subscription rules.

Billing questions or refund requests — email support@gondag.com or use Help. Include the email on your account and the date of the charge.